F.A.Q.

There are no items in your store, why is this?
If you don't see any items in my store, this means all designs are currently sold out. Because everything Toxic Vision is one of a kind and in high demand, usually items sell out very quickly. Check the next collection release date on the homepage and check back at that time for new designs! Also be sure to check the Toxic Vision facebook page for all sorts of sneak previews and extra info regarding new collections.



It says everything is sold out, can I still buy something?
No, Sold Out means exactly that. Read above.



I am Steve Tyler's sister's brother's uncle's third cousin's friend...will you sell me something before the collection is released/make me something special/give me priority over everyone else?
No, sorry! I don't give anyone special treatment..everyone gets the same fair chance at the collections by purchasing them EXCLUSIVELY through my store!



I saw an item that you previewed online for your upcoming collection. Can you sell it to me before the collection is released/reserve it for me?
No. Everything must be bought through the online store - this way it keeps it fair and everyone has equal opportunity to purchase the item.



There is a design on your facebook/tumblr but I don't see it in your store, can I still purchase it?
All designs are one of a kind - so if you do not see it in the store, that means it is already sold and no longer available for purchase. 



Can I request something special/Do you do custom orders?
Due to high demand, I generally do not do custom orders unless it is for a musician/band/performer or a very special project.



Do you accept returns?
All sales are final.



Where can I buy Toxic Vision clothing?
Toxic Vision is available exclusively in this webshop only. :)




Did you go to school/take sewing lessons?
No, I am completely self taught.



How often do you list new designs/How do we know when the next collection will be released?
New collections are usually released every week or so. Be sure to add the Toxic Vision fanpage for sneak previews and check the 'Home' tab on this site for exact listing dates.



I put an item in my cart and by the time I finished checkout it was no longer available for purchase, what happened?
Due to the high demand of Toxic Vision designs, this means that someone else bought the item before you had a chance to complete your checkout. Be sure to check back next time!



How to shop online?
Once you're done shopping, checking out is easy and secure. You may always view the items you have added to your Shopping Bag by clicking the "Shopping Bag" button on the top right of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page. 



Do you have sizing information?
I try to include as much accurate sizing information for each product as possible. All measurements are listed in the decriptions of each item.



Which Payment Methods do you accept?
Toxic Vision accepts PayPal only.



How can I track my order?
Items are shipped through Canada post using the standard regular service which does not include a tracking number. If you would like a tracking number, feel free to contact for additional postal charges.



When will my order will shipped?
Orders are shipped within 7 days of payment.




When will I recieve my order?

Canada Post suggests the following delivery times: 
within Canada: 4-7 days
USA:               5-10 days
International:   7-14 days


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